Customer Service Representative
Core
Manage the full order lifecycle and ensure accurate order processing, fulfillment, and communication to maintain customer loyalty and retention for a chemical distribution company.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and customer service operations
Domain
Chemical Distribution / Manufacturing
Deliverable
product features
Required skills
Order lifecycle management, CRM proficiency (Salesforce), data integrity maintenance, compliance adherence, multitasking, problem solving
Preferred skills
Chemical distribution or manufacturing experience, Microsoft Office Suite proficiency
Responsibilities
Process and manage customer orders from entry to fulfillment, communicate order changes and confirmations, build and sustain customer relationships, ensure data accuracy across internal teams, adhere to safety and regulatory policies