Principal AI Solutions Architect
Core
Architect and deliver customized self-service, IVR, conversational AI, generative AI, and agentic virtual agent solutions for enterprise customers.
Role type
Principal AI Solutions Architect (Senior IC + Technical Consulting)
Builds
Scalable conversational AI, IVR, and agentic virtual agent solutions on Genesys platforms
Domain
Customer Experience (CX) / Contact Center / Conversational AI
Deliverable
production ML models | product features
Required skills
Solution architecture, IVR design, Conversational AI (NLU/NLG), Generative AI, Agentic AI, Voice/Digital bot development, ASR grammar tuning, API integration, Technical consulting, Agile leadership, Software development
Preferred skills
Genesys Cloud/Architect/Dialog Engine experience, Google Dialogflow, Amazon Lex, Java/C#/PHP, Cloud certifications, Generative AI orchestration patterns
Technologies
Genesys Cloud, Genesys Architect, Genesys Dialog Engine, Google Dialogflow, Amazon Lex, Java, C#, PHP
Responsibilities
Lead customer initiatives from design to deployment, Architect scalable AI/IVR solutions, Facilitate workshops to translate requirements, Design and maintain IVR/bot applications, Integrate solutions with external systems, Develop implementation estimates, Present solutions to stakeholders, Deliver customer training and knowledge transfer
Seniority
Principal, hands-on IC with strategic leadership
