Director, Product Management – Agentic Orchestration
Core
Own the execution of Genesys Cloud's Agentic Orchestration layer, turning validated architecture into shipped production capabilities that decide customer journey next steps across channels and time.
Role type
Director, Product Management (Agentic Orchestration)
Builds
Agentic Orchestration layer in Genesys Cloud for enterprise customer experience orchestration
Domain
Enterprise SaaS, AI-powered software, Agentic AI systems
Deliverable
production ML models | product features
Required skills
Enterprise SaaS product management, Agentic systems architecture, Event-driven architectures, Workflow orchestration (state machines/BPMN), Reasoning and decisioning models, Cross-functional leadership, Technical tradeoff resolution, Stakeholder alignment, Workshop facilitation
Preferred skills
Agentic AI/virtual agents, Enterprise AI operationalization, Customer service/CX platforms, Matrixed organization experience
Technologies
Genesys Cloud, Event-driven protocols, Function-calling standards, Agent-to-agent protocols, Model-context protocols
Responsibilities
Define detailed product specifications for orchestration capabilities, Sequence and scope multi-system designs, Resolve ambiguous technical/product questions, Partner with engineering on architecture tradeoffs, Define success measures for orchestration performance, Build telemetry and validation into initiatives
Seniority
Director, hands-on IC with path to people management
