Lead AI Solutions Architect, Customer Success
Core
Design and lead end-to-end AI-powered digital customer experience solutions for large enterprise implementations, ensuring technical excellence and operational readiness.
Role type
Senior IC Lead AI Solutions Architect (Professional Services)
Builds
AI-enabled digital customer experiences (virtual agents, copilots, workflow automation) on Genesys Cloud
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Enterprise AI
Deliverable
production ML models | product features
Required skills
Solution architecture, Conversational AI, Genesys Cloud, Enterprise integration, Cloud architecture (AWS/Azure/GCP), Technical consulting, Stakeholder management
Preferred skills
Genesys Cloud certifications, Salesforce, ServiceNow, Microsoft Dynamics, SharePoint, Work Automation, Knowledge Fabric
Technologies
Genesys Cloud, REST APIs, JSON, AWS, Azure, GCP, Salesforce, ServiceNow, Microsoft Dynamics, SharePoint
Responsibilities
Define end-to-end AI solution architectures; Design integrations between Genesys Cloud, AI services, and enterprise apps; Guide consultants through complex technical challenges; Advise customer technical stakeholders on architecture decisions; Contribute reusable assets and reference architectures; Mentor consultants and support presales activities.
Seniority
Senior, hands-on IC with technical leadership
