Salesforce Business Operations Analyst
Core
Junior Salesforce Business Analyst supporting the Velocity business unit (Onshape and Arena) by acting as the connective tissue between the Salesforce platform and end users.
Role type
Junior Salesforce Business Analyst
Builds
Modern, scalable enterprise back-office powered by Salesforce and cloud-based technologies
Domain
SaaS / PLM (Product Lifecycle Management)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce Sales Cloud or Service Cloud exposure, core Salesforce object configuration, Salesforce reports and dashboards, Salesforce Flows basics, user management (profiles, roles, permission sets)
Preferred skills
Salesforce Certified Administrator (ADM-201), third-party integrations (HubSpot, Outreach, DocuSign, ZoomInfo), data hygiene practices
Technologies
Salesforce, Flows, Trailhead
Responsibilities
Serve as day-to-day point of contact for Salesforce end users and triage requests, partner with stakeholders to translate business needs into Salesforce configurations, gather and synthesize user feedback to identify improvement opportunities, manage user accounts and access controls, support configuration of standard and custom Salesforce objects, begin building and iterating on Flows to automate routine processes
Seniority
Junior, hands-on IC
