Experience Acceleration Specialist
Core
Design, build, and operate AI-powered customer experience solutions, virtual agents, and automation flows using Genesys Cloud to accelerate the path from idea to production.
Role type
Hands-on IC AI/Agentic Virtual Agent Developer
Builds
AI and Agentic Virtual Agent experiences, lightweight applications, integrations, and automation prototypes
Domain
Customer Experience (CX) / Artificial Intelligence / Agentic Workflows
Deliverable
production ML models | product features
Required skills
Application development (JavaScript/TypeScript, Python), REST APIs, SDKs, OAuth, Git, AI-first development practices, Agentic AI concepts, AI code evaluation
Preferred skills
Production deployment of Agentic Virtual Agents, Generative AI, cloud infrastructure (AWS), contact center operations
Technologies
Genesys Cloud, JavaScript/TypeScript, Python, REST APIs, OAuth, Git, AWS
Responsibilities
Design and iterate AI/Agentic Virtual Agent experiences; Build lightweight apps and integrations using Genesys Cloud APIs; Evaluate AI-generated code for correctness and security; Translate technical solutions into business value for stakeholders
Seniority
Mid-level, hands-on IC