Platform Administrator, ServiceNow
Core
Administer, configure, and maintain the ServiceNow platform to ensure stability, security, and alignment with enterprise governance for global customer experience operations.
Role type
ServiceNow Platform Administrator
Builds
ServiceNow platform configurations, ITSM processes, Service Catalog items, and operational dashboards
Domain
Enterprise IT Service Management (ITSM) / Customer Experience Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow platform administration, Service Catalog configuration, JavaScript/ServiceNow scripting, ITSM process knowledge, platform troubleshooting, change management, data quality remediation, Flow Designer basics
Preferred skills
ServiceNow reporting and dashboarding, Agile/SDLC delivery processes, ServiceNow CSA certification, ITIL Foundation/5 certification
Technologies
ServiceNow, Flow Designer, JavaScript
Responsibilities
Administer users, groups, roles, ACLs, and access controls; Configure forms, lists, UI Policies, Business Rules, and notifications; Manage Service Catalog items and request fulfillment; Monitor platform health, logs, and integrations; Troubleshoot incidents and configuration issues; Support upgrades, patches, and regression testing; Create operational reports and dashboards; Maintain documentation and runbooks; Partner with engineers to minimize technical debt; Ensure compliance with security and governance standards.
Seniority
Mid-level, hands-on IC
