Senior Business Analyst - Enterprise Integrations
Core
Own end-to-end production support and administration for Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and related enterprise integrations to ensure platform stability and reliable business operations.
Role type
Senior Business Analyst (Production Support & Enterprise Integrations)
Builds
Salesforce CRM platforms (Sales, Service, Revenue Cloud) and connected enterprise applications
Domain
Enterprise CRM / Salesforce / AI-enabled operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Sales/Service/Revenue Cloud administration, complex troubleshooting (application/data/integration), Salesforce security model, SOQL, Data Loader, Apex debugging, Salesforce Flow, REST/SOAP APIs, ITIL practices
Preferred skills
Agentic AI, AI-driven automation, copilots, AI-assisted operational workflows
Technologies
Salesforce, Apex, Flow, SOQL, Data Loader, REST, SOAP
Responsibilities
Own end-to-end production support and administration for Salesforce clouds; Drive resolution of complex application, data, integration, and user issues; Manage Salesforce users, roles, profiles, sharing rules, security, workflows, reports, and configurations; Strengthen data quality by overseeing imports, validation, and integrity monitoring; Diagnose complex issues involving Apex, Flow, APIs, and automation; Partner with development teams to resolve incidents and support releases; Identify recurring support patterns and lead process improvement and automation opportunities; Develop and maintain support documentation and standard operating procedures.
Seniority
Senior, hands-on IC
