Technical Lead - Salesforce Sales Cloud & Service Cloud
Core
Lead administration, production support, incident management, and continuous improvement for Salesforce Sales Cloud and Service Cloud platforms.
Role type
Senior Technical Lead (Salesforce Platform Support)
Builds
Stable, secure, and performant Salesforce Sales Cloud and Service Cloud environments for enterprise clients.
Domain
Enterprise Software / CRM / Cloud Platforms
Required skills
Salesforce Sales Cloud administration, Salesforce Service Cloud administration, incident management, root cause analysis, stakeholder management, team leadership, ITSM (ServiceNow), API integration support, release management, security model management, data management, Lightning Experience expertise
Preferred skills
Salesforce Certified Administrator, Salesforce Advanced Administrator Certification, Salesforce Service Cloud Consultant Certification, Apex development concepts, Lightning Components development
Technologies
Salesforce, ServiceNow, Apex, Lightning Components, APIs
Responsibilities
Lead Salesforce Sales Cloud & Service Cloud support operations; Serve as escalation point for critical incidents; Mentor support team members; Manage production incidents and root cause analysis; Administer users, roles, permissions, and security; Coordinate cross-functional teams during major outages; Drive process improvements and automation; Support deployments and environment management; Monitor application performance and integrations; Maintain support documentation and knowledge bases.
Seniority
Senior, hands-on IC with leadership responsibilities
