Manager. Americas Order Management
Core
Lead Order Management and billing operations across North America and Latin America, ensuring accurate, timely, and SOX compliant execution while driving process improvements and automation.
Role type
Manager, Order Management & Revenue Operations
Builds
Order-to-Cash processes, billing operations, and operational controls for a SaaS platform
Domain
SaaS / Technology / Finance / Order Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Order-to-Cash process expertise, SOX compliance, financial acumen, team leadership, operational risk management, process optimization, data analysis, stakeholder management
Preferred skills
Experience with Salesforce, Zuora, Workday, AI-enabled capabilities, automation
Technologies
Salesforce, Zuora, Workday
Responsibilities
Lead Order Management and billing operations across North America and Latin America; Manage regional operational performance through KPIs and workload planning; Coach and develop a high-performing team; Partner with cross-functional stakeholders to resolve complex operational issues; Identify operational risks and strengthen adherence to SOX controls; Perform transactional level reviews to ensure accuracy and compliance; Monitor operational performance during month-end, quarter-end, and year-end close; Drive continuous improvement through process optimization and automation.
Seniority
Manager, hands-on leadership