Senior Director, CX Advisory – APAC
Core
Lead and grow Genesys' CX Advisory practice across Asia Pacific, shaping regional strategy and delivering AI-led customer experience transformation for enterprise clients.
Role type
Senior Director, Executive Consulting & Business Leadership
Builds
Regional advisory practice, consulting methodologies, and AI-enabled customer transformation programs
Domain
Customer Experience (CX), AI, Digital Transformation, Enterprise Consulting
Deliverable
client delivery
Required skills
Regional business strategy, executive consulting, people leadership, commercial acumen, CX strategy, contact centre operations, AI transformation, cross-cultural management
Preferred skills
AI-enabled transformation leadership, conversational AI/LLMs knowledge, cloud technologies, MBA, thought leadership
Technologies
Genesys Cloud, LLMs, automation, analytics, journey orchestration
Responsibilities
Lead and evolve the APAC CX Advisory practice strategy and operating model; Build and develop a high-performing regional advisory team; Act as a trusted advisor to C-level executives on AI and CX transformation; Drive regional growth by partnering with Sales and Customer Success; Establish governance and quality standards for the advisory practice; Represent APAC as the regional leader in global strategic initiatives
Seniority
Senior Director, hands-on executive leadership
