Principal Technical Account Manager
Core
Strategic advisor and trusted partner for Enterprise customers, ensuring successful deployment and continuous optimization of AI-driven customer experience (CX) platforms.
Role type
Principal Technical Account Manager (Enterprise SaaS)
Builds
AI-powered experience orchestration platforms for global enterprises
Domain
Customer Experience (CX) / AI / Enterprise SaaS
Deliverable
client delivery
Required skills
AI concepts and governance, API and integration knowledge, cloud architecture, data analysis and insight generation, executive communication, product certification maintenance
Preferred skills
Azure or AWS cloud qualifications, Swedish language skills
Technologies
Genesys Cloud, Azure, AWS
Responsibilities
Recommend improvements to key CX metrics, identify new AI and orchestration use cases, mitigate platform stability risks, build relationships with technical and executive stakeholders, create and deliver training materials, translate business needs into technical use cases
Seniority
Senior, hands-on IC with strategic advisory focus
