Business Operations Specialist
Core
Owns and improves the Implementation team's operational governance, risk management, reporting processes, and AI-enabled workflows to support leadership decision-making.
Role type
Senior Business Operations Specialist (Implementation)
Builds
Operational governance rhythms, ticket oversight programs, initiative tracking systems, and AI-assisted workflows for the Implementation team.
Domain
Healthcare technology / Implementation operations
Deliverable
Dashboards & analysis
Required skills
Operational risk assessment, data evaluation, cross-functional coordination, process improvement, initiative tracking, AI workflow design, documentation management, stakeholder communication
Preferred skills
Experience in healthcare or technology implementation, proficiency with Jira and Confluence, familiarity with AI tools (e.g., Claude, ChatGPT)
Technologies
Jira, Confluence, SharePoint, Claude, ChatGPT
Responsibilities
Own the team's operational governance rhythm and reporting processes; design and manage the IT ticket oversight program; track internal initiatives and assess their health; develop and refine AI-enabled workflows for operational efficiency; maintain operational infrastructure including meeting cadences and documentation.
Seniority
Senior, hands-on IC