Customer Success Director
Core
Establish lifelong strategic relationships with global enterprise customers to drive adoption, retention, and revenue growth for AI-powered experience orchestration platforms.
Role type
Senior individual contributor Customer Success Director
Builds
AI-powered customer experience orchestration platforms and services
Domain
Enterprise SaaS / Customer Experience (CX) / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, C-level executive relationship building, cross-functional team leadership, business outcome realization, global account strategy, revenue growth management, use case adoption consulting
Preferred skills
Experience with Salesforce and Gainsight, knowledge of contact center operations, fluency in additional EU languages
Technologies
Salesforce, Gainsight, PowerPoint, Excel, Word
Responsibilities
Build and maintain relationships with C-Level executives to understand business pain points; prescribe relevant products and services to solve customer problems; create Customer Success plans driving adoption and value realization; orchestrate account strategy with cross-functional teams; coach and mentor Customer Success managers; establish Executive Business Reviews to track value realization; prepare account reviews for renewal and growth strategies.
Seniority
Senior, hands-on IC
