User Experience Designer
Core
Design AI-powered customer experience features for enterprise support and call center platforms, focusing on knowledge aggregation and agent copilot interactions.
Role type
Mid-level User Experience Designer (AI/Enterprise)
Builds
AI-powered experience orchestration features for Genesys Cloud, specifically Agent Copilot and Knowledge portals.
Domain
Enterprise AI / Customer Experience / Contact Center Technology
Deliverable
product features
Required skills
UX design execution, user research methodologies, Figma, low-fi collaboration tools, connecting design to product strategy
Preferred skills
Enterprise application design, support or call center domain experience
Technologies
Figma, FigJam
Responsibilities
Independently execute designs for defined projects, conduct competitor audits and craft user stories, communicate design rationale to stakeholders, collaborate with product management and engineering
Seniority
Mid-level, hands-on IC