Bilingual Agentic AI and NLU Engineer (English & Spanish)
Core
Building and improving Virtual Agents and Agentic Agents on Genesys Cloud, focusing on NLU models and prompt engineering for English and Spanish.
Role type
Senior IC NLU and Agentic AI Engineer
Builds
Agentic Virtual Agents and NLU models for enterprise customer experience orchestration
Domain
Conversational AI, Generative AI, Enterprise CX
Deliverable
production ML models | product features
Required skills
NLU model design and development, prompt engineering for agentic systems, LLM interaction analysis and tuning, intent taxonomy and entity structure definition, training data curation, Python, Node.js, Genesys Cloud or CCaaS platforms
Preferred skills
French language proficiency
Technologies
Genesys Cloud, Python, Node.js
Responsibilities
Design and develop prompts for Agentic Virtual Agents to drive task completion; Analyze conversation logs to identify misclassifications and edge cases; Create and curate high-quality training data to maximize coverage and accuracy; Evaluate end-to-end performance across NLU and LLM layers; Define intent taxonomy and entity structures to ensure scalability; Measure and track NLU performance using defined evaluation metrics
Seniority
Mid-Senior, hands-on IC