Principal Product Manager, Platform Foundations
Core
Define and execute the roadmap for AI-powered platform operations experiences, including API usage visibility, self-service administration, and intelligent operational guidance for Genesys Cloud.
Role type
Principal Product Manager, Platform Foundations
Builds
AI-driven operational tooling, self-service experiences, and platform governance features for Genesys Cloud
Domain
Enterprise SaaS, Cloud Platforms, Developer Platforms, AI-powered Experience Orchestration
Deliverable
product features
Required skills
Enterprise SaaS product management, API product strategy, DevOps tooling, Cloud architecture, AI product development, Self-service experience design, Cross-functional leadership, Strategic roadmap planning
Preferred skills
API governance, Infrastructure as Code (Terraform), CI/CD workflows, Storage reporting and data governance, AI copilots and recommendation systems, CCaaS platforms
Technologies
Genesys Cloud, Microservices, Terraform, CI/CD pipelines, AI/ML frameworks
Responsibilities
Define and execute the roadmap for Platform Foundations experiences; Lead the evolution of customer-facing self-service experiences; Build intelligent platform experiences for usage optimization; Develop AI-powered operational guidance; Drive API usage visibility and change management; Lead the evolution of configuration-as-code and CI/CD workflows; Define platform storage reporting capabilities; Engage with strategic customers and partners to validate needs; Lead cross-functional alignment across product, engineering, and go-to-market teams
Seniority
Principal, strategy & mentorship
