Store Team Leader - Retail Operations - Lyndhurst, OH
Core
Drives business results and directs team talent to deliver the L.L.Bean customer experience in an outdoor lifestyle retail store.
Role type
Store Team Leader (Retail Operations)
Builds
Sales floor stock, customer service experiences, and team performance
Domain
Retail / Outdoor Apparel
Deliverable
product features
Required skills
Inventory management, freight processing, loss prevention, omni-channel order fulfillment, sales floor auditing, fitting room management, staff training and coaching, schedule management, cash handling, expense management
Preferred skills
Product knowledge, data analysis using business reports, inclusive leadership, flexible scheduling
Technologies
POS systems, Microsoft Word, Microsoft Excel, Qualtrics, social media platforms
Responsibilities
Manage inbound freight and stock replenishment; oversee return processes and quality coding; execute omni-channel business including FES orders and phone management; model and drive customer service and sales conversion; train associates and deliver product training modules; manage daily task assignments and staffing levels; handle cash office reconciliation and expense management; ensure compliance with safety and loss prevention policies.
Seniority
Individual Contributor, supervisory level