Principal Product Manager, Genesys Cloud Media Solutions
Core
Lead the strategy, development, and delivery of Genesys Cloud Media Solutions, focusing on modern telephony, real-time media, and AI-driven voice use cases for enterprise customers.
Role type
Principal Product Manager, Media Solutions
Builds
Genesys Cloud platform, specifically high-quality, low-latency audio experiences and API-first communications for AI voice bots and virtual agents
Domain
Enterprise Communications, Cloud Telephony, AI Voice
Deliverable
production ML models | product features
Required skills
Strategic leadership, business acumen, deep technical expertise in modern telephony, VoIP architectures, SIP-based communications, real-time media technologies (RTP, WebRTC), API-first platform design, cross-functional team leadership, go-to-market strategy, monetization modeling
Preferred skills
AI-driven voice technologies (ASR, TTS, conversational AI), audio quality metrics optimization (MOS, latency, jitter), developer ecosystem scaling, SDK/API ecosystem building
Technologies
VoIP, SIP, RTP, WebRTC, APIs, SDKs
Responsibilities
Define and execute the product roadmap for media solutions; Lead cross-functional alignment across product, engineering, sales, and legal; Translate market needs into scalable product requirements; Develop sales enablement materials; Drive new business models and revenue opportunities; Lead the evolution of telephony platforms for reliability and scalability; Establish instrumentation for media quality metrics; Define consumption models and pricing tiers; Develop feature-level pricing strategies
Seniority
Principal, hands-on IC with team leadership