Operations Support Team Manager - (Fixed Term)
Core
Lead the Operational Support Team to manage scheduling, administration, compliance coordination, and customer appointments for planned, responsive, and compliance services.
Role type
Operations Support Team Manager
Builds
Operational support processes and customer appointment delivery
Domain
Real Estate / Housing
Required skills
Team leadership, stakeholder management, compliance coordination, data interpretation, performance management, customer service, budget monitoring, safety compliance
Preferred skills
Experience in large fast-paced service environments, knowledge of customer management systems
Responsibilities
Manage the Operations Support Team, ensure compliance processes are followed, coordinate customer appointments, monitor expenditure and performance targets, foster a culture of accountability and continuous improvement, escalate building safety concerns.
Seniority
Manager, hands-on leadership