Operations Support Team Manager - (Fixed Term)
Core
Lead the Operational Support Team to manage scheduling, administration, and compliance coordination for customer appointments and service delivery.
Role type
Operations Support Team Manager
Builds
Operational support processes and customer appointment coordination
Domain
Housing / Property Management
Deliverable
product features
Required skills
Team leadership, compliance management, stakeholder engagement, performance management, data interpretation, customer service delivery
Preferred skills
Experience in fast-paced service environments, knowledge of customer management systems
Responsibilities
Manage the Operations Support Team, ensure compliance processes are followed, coordinate customer appointments, monitor expenditure and budget delivery, foster a culture of accountability and continuous improvement
Seniority
Manager, hands-on leadership
