Product Support Specialist
Core
Shape the future of enterprise operational processes by identifying improvement opportunities, constructing project requirements, and driving high-impact process enhancements across the business.
Role type
Individual Contributor Business Support Specialist
Builds
Scalable, automated operational workflows and process enhancements
Domain
Automotive auction industry + operational process optimization
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process mapping, requirement gathering, UAT coordination, stakeholder management, data analysis, project prioritization, change management, workflow design, risk assessment, documentation
Preferred skills
background in business analysis, operations, or transformation, experience with automation initiatives, exposure to large-scale process environments
Technologies
various business systems and tools
Responsibilities
Conduct field visits to observe current-state processes, build actionable project requirements, define current and future-state workflows, partner with stakeholders to design enhancements, track success through KPI impact, lead operational initiatives and UAT, identify blockers and remove obstacles, document process findings
Seniority
Individual Contributor, mid-level
