Technician, IT
Core
Field Service Technician responsible for classifying customer-reported IT problems, maintaining desktop environments, and troubleshooting hardware/software failures.
Role type
Field Service Technician (IT Support)
Builds
Compliant desktop environments and stable IT infrastructure for customers and internal users
Domain
Information Technology / Hardware & Software Support
Deliverable
client delivery
Required skills
IT troubleshooting, hardware repair, software installation, network problem identification, incident documentation, customer service
Preferred skills
Prior IT experience
Technologies
Windows, anti-virus systems, sub-resolution systems, Worldwide Knowledgebase
Responsibilities
Classify customer-reported problems using keywords and systems; meet specified response timelines based on priority; document daily incident status; update and reference technical knowledge bases; perform software/hardware installations, upgrades, and backups; troubleshoot software/hardware failures and network issues related to PCs; provide high-level customer service.
Seniority
Entry-level to Mid-level, hands-on IC
