General Manager
Core
Lead day-to-day operations of a pet care center, ensuring exceptional experiences for pets, pet parents, and team members while driving business performance.
Role type
General Manager (Operations & Customer Experience)
Builds
Pet care center operations, customer service experiences, and team performance
Domain
Pet care / Animal services
Required skills
People leadership, operational management, financial accountability, budget management, team development, customer service, inventory management, compliance management, physical stamina
Preferred skills
Coaching and mentoring, problem-solving, community engagement, marketing initiative execution, adaptability in fast-paced environments
Technologies
Point-of-sale systems, multi-line phone systems, computer systems
Responsibilities
Lead daily operations ensuring safety and cleanliness; recruit, hire, coach, and retain high-performing teams; manage budgets, payroll, labor costs, and inventory; drive financial performance via KPI monitoring; deliver outstanding customer service and resolve concerns; ensure compliance with employment and safety regulations; maintain facility and equipment; execute local marketing and community partnerships; monitor pet health and safety; support team members physically as needed.
Seniority
Senior, hands-on IC