Shift Leader/Superviseur F/H
Core
Managing front office teams at a new car rental agency in Roissy airport to ensure service quality and meet sales targets.
Role type
Shift Leader / Front Office Supervisor
Builds
Car rental services for customers at the airport
Domain
Automotive rental / Travel services
Deliverable
client delivery
Required skills
Team management, performance indicator monitoring, staff administration (scheduling, leave), training coordination, sales target achievement, customer service standards enforcement, external vendor supervision, reporting
Preferred skills
Customer relationship focus, commercial sense, adaptability, curiosity, listening skills
Technologies
None stated
Responsibilities
Manage and lead front office agents, ensure client reception meets Goldcar standards, handle staff administration and training, organize operations to meet sales and cost objectives, supervise agency activities and external providers, provide regular reporting to management
Seniority
First-line management, requires solid prior experience in team management