Customer Service Representative (Flexible Working Hours)
Core
Front-line hospitality and operations support for a pet care resort, managing client check-ins, facility tours, and daily operational tasks.
Role type
Customer Service Representative (Pet Resort Operations)
Builds
Day care, boarding, grooming, and veterinary services for pet families
Domain
Pet care / Hospitality
Deliverable
product features
Required skills
Customer service, phone etiquette, cash handling, conflict resolution, physical stamina, sales, tour guiding
Preferred skills
Retail experience, pet ownership, high school diploma
Technologies
Multi-line phone systems, computer systems
Responsibilities
Welcoming pet parents and touring new clients through the facility, answering phones and handling customer complaints, managing check-ins and check-outs, handling cash and balancing the cash drawer, escorting pets to enclosures, maintaining lobby cleanliness
Seniority
Entry-level, hands-on IC