Client Service Representative
Core
Frontline client service and patient flow management for a veterinary hospital, ensuring smooth operations and compassionate communication. (via careerplan.io/jobs/5428812008-client-service-representative-at-vetevolve)
Role type
Client Service Representative (Veterinary)
Builds
Patient check-in/out, appointment scheduling, and client communication for a veterinary practice
Domain
Veterinary Services / Healthcare
Deliverable
physical/clinical work
Required skills
Empathy, Communication, Data Entry, Cash Handling, Appointment Scheduling, Record Keeping
Responsibilities
Greet clients and patients warmly; Complete patient check-in and check-out; Maintain client communications via phone, email, and mail; Schedule and triage appointments; Communicate about hospital services and care packages; Handle sensitive situations with tact; Maintain accurate patient records and financial transactions.