Customer Service Representative (Flexible Working Hours)
Core
Front-line hospitality and operations support for a pet care facility, managing client check-ins, facility tours, and daily administrative tasks.
Role type
Customer Service Representative (Pet Care Operations)
Builds
A connected care network of trustworthy partners for pet families
Domain
Pet care / Veterinary services
Deliverable
product features
Required skills
Customer service, phone etiquette, cash handling, multi-tasking, problem-solving, Microsoft Office Suite
Preferred skills
2-3 years of customer service experience, people-person, pet-person
Technologies
Multi-line phones, Microsoft Office Suite, Outlook
Responsibilities
Welcoming pet parents and touring new clients through the facility, answering phones and handling customer complaints, managing check-ins and check-outs, handling cash and balancing the cash drawer, escorting pets to enclosures, maintaining lobby cleanliness
Seniority
Entry-level to Junior, hands-on IC