Customer Experience Coordinator - Cranberry, PA
Core
Define and perfect the customer experience for patients and pet owners at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Veterinary Emergency)
Builds
Customer-facing service experience and operational workflow for emergency veterinary care
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
client delivery
Required skills
Customer service, communication, multitasking, emotional intelligence, organization, financial guidance, data entry
Preferred skills
Empathy, adaptability, high-stakes environment tolerance, curiosity
Technologies
Practice management software, computer programs
Responsibilities
Greet customers in person, over phone, or online; oversee and route customer communications; resolve concerns and anticipate issues; update medical teams on customer needs; provide financial guidance and end-of-life support; process payments; follow up with customers post-visit; capture special moments.
Seniority
Individual Contributor, entry-to-mid level