Customer Service Representative (Flexible Working Hours)
Core
Front-line operations and customer service for a pet care facility, managing check-ins, client interactions, and facility upkeep.
Role type
Customer Service Representative (Pet Care Operations)
Builds
Day care, boarding, grooming, and veterinary services for pet families
Domain
Pet care / Veterinary services
Deliverable
client delivery
Required skills
Customer service, phone etiquette, cash handling, conflict resolution, physical stamina, pet handling
Preferred skills
Retail experience, multi-line phone systems, problem-solving
Technologies
Multi-line phones, computer systems
Responsibilities
Welcoming pet parents and clients, answering phones and handling inquiries, touring new clients and selling services, managing check-ins and check-outs, handling cash and balancing drawers, responding to complaints, escorting pets to enclosures, maintaining lobby cleanliness
Seniority
Individual Contributor, entry to mid-level
