Sage Intacct Customer Support Senior Associate
Core
Provide technical support and troubleshooting for Sage Intacct software to project customers, internal consultants, and external vendors.
Role type
Senior IC customer support specialist (ERP/Accounting software)
Builds
Support for end users and issue resolution in the Sage Intacct environment
Domain
Professional services / Accounting software
Deliverable
client delivery
Required skills
ERP systems knowledge, software technical support, problem solving, time management, analytical skills, Microsoft Suite
Preferred skills
Accounting or finance field experience, experience with multiple ERP systems
Responsibilities
Review and assign customer support tickets, diagnose and troubleshoot issues, test solutions in demonstration environments, escalate issues to internal management or Sage Intacct engineering, follow up on outstanding tickets, delegate highly configured instances to implementation teams
Seniority
Senior, hands-on IC