Assistant Manager
Core
Lead operations and staff at a pet resort facility, ensuring exceptional customer service, safety, and compliance while managing daily center activities.
Role type
Assistant Manager (Pet Resort Operations)
Builds
Pet care services, boarding, and grooming experiences for pet guests
Domain
Hospitality / Pet Services
Deliverable
product features
Required skills
Staff management and motivation, scheduling, customer service and complaint resolution, inventory management, financial reporting assistance, computer system management, regulatory compliance knowledge, problem-solving, multi-tasking
Preferred skills
Veterinary, boarding, or grooming experience, hospitality/retail management background, associate or BS/BA degree
Technologies
Microsoft Office Suite, database applications
Responsibilities
Motivate, recruit, hire, train, coach, and counsel center staff; schedule staff assignments; monitor and respond to pet guest needs for safety and comfort; resolve customer complaints; maintain inventory and reorder supplies; assist with financial reports and bank deposits; serve as onsite manager in the General Manager's absence; ensure facility compliance with labor laws (OSHA, EEOC, ADA); promote programs in the community.
Seniority
Mid-level, hands-on IC