Process Analyst (Hybrid)
Core
Coordinate end-to-end client onboarding and internal file transfer implementation activities across Managed File Transfer (MFT) platforms.
Role type
Client Testing Group (CTG) Engineer
Builds
Client onboarding, testing, and production implementation for file transfer services
Domain
Financial services infrastructure / Managed File Transfer (MFT)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Stakeholder management, cross-functional coordination, requirement gathering, project tracking, issue resolution, documentation management, problem-solving
Preferred skills
IBM Sterling File Gateway (SFG) or Sterling B2B Integrator (B2Bi) experience, Connect:Direct or Axway Secure Transport exposure, Mainframe concepts (ISPF/TSO, JCL), ITSM tools (ServiceNow, Jira)
Technologies
IBM Sterling File Gateway, Sterling B2B Integrator, Axway Secure Transport, Hosted FTP, SFTP, FTPS, HTTPS, Connect:Direct, ServiceNow, Jira
Responsibilities
Coordinate external client and internal file transfer setup requests across enterprise MFT platforms; Act as primary liaison between clients and internal teams; Gather business and technical requirements and coordinate implementation with Infrastructure, Development, Operations, Security, and Client Service teams; Track onboarding milestones, implementation activities, testing, and provide regular status updates; Coordinate resolution of onboarding and file transfer-related issues; Maintain onboarding documentation, implementation records, and support audit and compliance activities
Seniority
Individual Contributor, mid-level