Application Support Technician
Core
Troubleshooting file transmission problems, setting up business partners in Sterling Integrator, and ensuring application availability for HR and Benefits systems.
Role type
Application Support Technician (UNIX/Scripting)
Builds
File transfer operations between internal systems and end-user systems
Domain
Government HR and Benefits (PeopleSoft, NYCAPS)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
UNIX shell scripting (KSH), Sterling Integrator, file transfer protocols (SFTP/FTPS), PGP encryption, BPML, job scheduling, PeopleSoft operational support
Preferred skills
PeopleSoft Process Scheduler, Rational Suite (Clear Quest), CONNECT: Direct, MVS/JCL, TSO/ISPF, Java programming
Technologies
UNIX, KSH, Sterling Integrator, PeopleSoft, BPML, SFTP, FTPS, PGP, Rational Suite, Java
Responsibilities
Troubleshoot file transmission issues, set up new business partners in Sterling Integrator, monitor software products for operational alerts, write UNIX scripts for file transfers, coordinate with production control, document operational problems, assist testers during development and testing
Seniority
Mid-level, hands-on IC
