Technical Account Manager
Core
Implement, support, and grow client trading systems by troubleshooting technical issues, gathering functional requirements, and acting as the interface between end-users and engineering.
Role type
Senior Technical Account Manager (Financial Services)
Builds
Trading solutions, volatility surfaces, algo trading setups, and market quote systems
Domain
Financial services / Trading infrastructure
Deliverable
client delivery
Required skills
IT system architecture knowledge, financial markets/instruments understanding, Linux system administration, client-facing troubleshooting, solution implementation, cross-functional collaboration
Preferred skills
Java/C++ programming familiarity, Perl/Bash/Python scripting, network routing/diagnostics knowledge (TCP, UDP, packet capture)
Technologies
Linux, Java, C++, Perl, Bash, Python, TCP, UDP
Responsibilities
Troubleshoot systems with users and liaise with engineering for code changes; Partner with client IT staff to diagnose and resolve technical issues; Support sales team with new deliveries and clients; Collaborate with exchanges on new functionality and market upgrades; Visit client sites to understand usage challenges and identify expansion opportunities; Collect, analyze, and prioritize issue reports and feature suggestions; Improve processes through technology, AI, and automation.
Seniority
Mid-Senior, hands-on IC