Operational Change Manager
Core
Planning, leading, and embedding organizational change initiatives to ensure successful adoption of transformation programs, technology implementations, and process improvements.
Role type
Operational Change Manager
Builds
Sustainable adoption of business changes, technology implementations, and process improvements
Domain
Financial services / Market connectivity solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Change impact assessment, stakeholder engagement, training coordination, risk identification, adoption monitoring, workshop facilitation, mitigation planning
Preferred skills
Knowledge of ISO20022 MX, API, and SFTP, experience with large-scale change programs, analytical mindset
Technologies
ISO20022 MX, API, SFTP
Responsibilities
Lead and manage business change activities across projects and programmes; Develop and implement change management strategies, plans, and interventions; Conduct change impact assessments to identify effects on people, processes, and systems; Work with stakeholders to understand needs, concerns, and readiness; Design and deliver stakeholder engagement plans, communication plans, and adoption strategies; Support the development and coordination of training plans and user support materials; Identify change risks, resistance, and barriers to adoption, and develop mitigation plans; Monitor business readiness and adoption levels throughout the change lifecycle; Track and report on change progress, stakeholder engagement, and benefits realisation; Ensure change activities are integrated with project delivery plans and organisational objectives; Facilitate workshops, briefings, and feedback sessions to support understanding and engagement; Champion a people-focused approach to change and continuous improvement; Support post-implementation reviews to assess adoption, lessons learned, and ongoing improvement needs
Seniority
Mid-level, hands-on IC
