Configuration Specialist
Core
Maintaining accurate and reliable information in the Configuration Management Database (CMDB) to ensure operational fit for ServiceNow's IT Operations Management capabilities.
Role type
Configuration Specialist (ServiceNow ITOM)
Builds
End-to-end visibility of technology services, environments, and interdependencies via ServiceNow CMDB, Service Mapping, and Discovery.
Domain
IT Service Management / Enterprise IT Operations
Required skills
ServiceNow platform experience, ITIL Configuration Management, Asset Management, Enterprise environment experience, Service Management processes (Change/Problem/Service Desk), Agile methodologies
Preferred skills
Data quality investigation, Health check execution, Service request fulfillment, Concise documentation writing
Responsibilities
Updating configuration item (CI) and service information, Investigating data quality issues, Fulfilling service requests, Completing regular health checks
Seniority
Mid-level, hands-on IC