HFX Coach
Core
Patient success specialist providing technical support, clinical education, and follow-up for patients using the HFX spinal cord stimulation system.
Role type
Patient success specialist (clinical support)
Builds
Patient outcomes and therapy adherence for chronic pain treatment
Domain
Medical devices / Spinal cord stimulation / Chronic pain management
Deliverable
client delivery
Required skills
Device troubleshooting, clinical education, patient communication, technical inquiry response, data documentation, Microsoft Excel, technology proficiency
Preferred skills
Consultative role experience, customer service, SCS experience, patient interaction experience
Responsibilities
Communicate directly with patients, serve as a resource for device troubleshooting, provide clinical education on products and procedures, respond to patient and field communications, report product complaints, perform patient follow-up to assure optimal outcomes, travel 5-10% for training and field support
Seniority
Individual contributor