Technical Delivery Lead
Core
Guide the work of the Contact Centre Technology squad to support critical platforms ensuring customer and colleague channels are reliable, secure, and continuously improving.
Role type
Senior Technical Delivery Lead (Service Ownership & Engineering Leadership)
Builds
Contact centre services, Microsoft Dynamics 365 platforms, and integrated operational solutions
Domain
Banking / Contact Centre Technology
Required skills
Technology delivery leadership, Service/Product ownership, Microsoft Dynamics 365 development, Contact centre domain knowledge, Architecture and integration leadership, Operational resilience management, Risk and compliance management, Stakeholder management, Vendor management, Engineering excellence
Preferred skills
Coaching engineers, Simplifying complexity, Driving practical outcomes
Technologies
Microsoft Dynamics 365
Responsibilities
Manage squad priorities, roadmap, backlog, and compliance activities; Ensure service stability and governance; Lead technical direction across architecture, integration, and automation; Manage incidents and operational resilience in a regulated environment.
Seniority
Senior, hands-on IC with leadership responsibilities