Technical Delivery Lead
Core
Guide the Contact Centre Technology squad to ensure critical customer and colleague channels are reliable, secure, and continuously improving.
Role type
Senior Technical Delivery Lead (Service Ownership & Delivery)
Builds
Contact centre services, Microsoft Dynamics 365 platforms, and integrated operational solutions.
Domain
Banking / Contact Centre Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technology delivery leadership, Service/Product ownership, Microsoft Dynamics 365 development, Contact centre domain knowledge, Architecture and integration leadership, Automation and reliability engineering, Risk and compliance management, Vendor management, Operational resilience planning, Stakeholder management
Preferred skills
Coaching engineers, Simplifying technical complexity, Driving practical outcomes in regulated environments
Technologies
Microsoft Dynamics 365
Responsibilities
Manage squad priorities, roadmap, backlog, and day-to-day delivery across run and change; Ensure contact centre services are stable, well governed, and risk-aware; Collaborate with business stakeholders, engineers, and vendors to align services with customer and business outcomes.
Seniority
Senior, hands-on IC with leadership scope
