Desktop Automation Engineer
Core
Deliver, support, and improve enterprise desktop services, Microsoft 365 administration, and AI-enabled automation to enhance employee experience and support processes.
Role type
Desktop Automation Engineer (Microsoft 365 & AI specialist)
Builds
Enterprise desktop platforms, Microsoft 365 services, AI-assisted support workflows, Power BI dashboards, and ServiceNow reporting.
Domain
IT Operations / Workplace Technology / Microsoft 365 / AI Enablement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Microsoft 365 administration, Entra ID, Exchange Online, Teams, SharePoint, Intune, Active Directory, PowerShell, scripting, Power Automate, Power BI, ServiceNow, technical writing, AI tool usage, data analysis
Preferred skills
Knowledge management, workflow design, risk assessment for AI, self-service support content creation
Technologies
Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, Intune, Active Directory, PowerShell, Power Automate, Power BI, ServiceNow
Responsibilities
Deliver and support enterprise desktop services and endpoint tools; Administer Microsoft 365 across identity, collaboration, security, and licensing; Design and configure Microsoft Copilot agents and AI-assisted workflows; Identify opportunities to reduce manual effort via scripting and automation; Create and maintain Power BI dashboards and operational reporting; Develop knowledge articles, runbooks, and technical documentation; Support ServiceNow reporting and service management practices.
Seniority
Mid-level, hands-on IC