Customer Service Specialist
Core
IT Customer Support Specialist providing technical troubleshooting and system support for internal and external users to ensure seamless daily operations.
Role type
IT Customer Support Specialist
Builds
internal and external customer support for software and network systems
Domain
Real estate services / IT support
Deliverable
client delivery
Required skills
troubleshooting software and network issues, creating custom forms and reports, documenting technical issues in Jira, testing new builds and features, listening to technical needs, implementing solutions
Preferred skills
basic understanding of operating systems, business applications, and network connectivity
Technologies
Jira
Responsibilities
Provide support to users as the first point of contact for problem resolution, Answer questions and issues about products and services from internal and external customers, Troubleshoot software and network issues, Work with third-party vendors to resolve issues or implement enhancements to integrations, Test new builds and features for our software, Document technical issues in Jira so developers can resolve them
Seniority
Individual contributor working under direct supervision with little autonomy
