Process Intelligence Analyst
Core
Analyze publishing workflows using data to identify inefficiencies, bottlenecks, and areas for optimization within a pipeline of 3k+ journals to reduce article turnaround times (TATs) and enhance author experience.
Role type
Process Intelligence Analyst (Business Intelligence & Process Mining)
Builds
Data-driven insights and process optimization recommendations for the publishing pipeline
Domain
Publishing / Academic Research / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data Analytics, Process Mining, Business Intelligence, Process Optimization, KPI Definition, Process Mapping, Stakeholder Alignment, Change Management, Automation/AI Exploration, Performance Monitoring
Preferred skills
BPM frameworks, Agile/Lean/Six Sigma, Project Leadership, Strategic Planning
Technologies
Looker, Google BigQuery, Tableau, PowerBI
Responsibilities
Analyze publishing workflows using BI tools to generate insights; Identify inefficiencies and bottlenecks to recommend actionable improvements; Create process maps and visualizations to support change initiatives; Contribute to cross-functional projects to optimize publication pipelines; Present complex data insights to technical and non-technical audiences; Liaise with Editorial, Production, Technology, and Operations teams to align priorities
Seniority
Mid-level, hands-on IC
