Patient Services Advocate II
Core
Front office patient experience manager who welcomes patients, manages expectations, and assists in delivering patient-focused care.
Role type
Patient Services Advocate (Front Office)
Builds
Positive front office patient experience
Domain
Healthcare / Community Clinic
Deliverable
product features
Required skills
Customer service, problem-solving, compassion, respect, communication
Preferred skills
Bilingual (English/Spanish/Mandarin/Cantonese), prior customer service/greeter/receptionist experience
Responsibilities
Welcoming and attending to the needs of all patients, managing patient expectations, demonstrating compassion and respect, assisting in the delivery of patient-focused care
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