Hostess
Core
First point of contact for guests, managing front-of-house flow, reservations, and seating to create a welcoming experience.
Role type
Front-of-house host/hostess
Builds
Smooth and welcoming front-of-house experience for hotel guests
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest communication, reservation management, waitlist prioritization, menu knowledge, VIP recognition, uniform adherence, team collaboration, flexibility for 24-hour operations
Preferred skills
Memory for names and faces, calm presence in fast-paced environments, knowledge of hotel history and team members