Associate Specialist, Logistics
Core
Monitor drivers' delivery activity, schedule routes, and resolve delivery issues between external customers and contracted drivers.
Role type
Logistics operations associate
Builds
Delivery routes and customer service support for transportation network
Domain
Transportation and logistics
Deliverable
product features
Required skills
Microsoft Office (Word, Excel, PowerPoint, Outlook), route assembly, phone communication, data entry, billing, driver assignment, unloading process oversight
Responsibilities
Assemble multiple routes for customer orders, maintain phone communication between customers and drivers, assist drivers with delivery issues, resolve customer complaints, monitor delivery route progress, perform customer billing and data entry, assign delivery routes, oversee unloading processes of returning routes
