Client Services Associate, Beckett
Core
Onsite concierge and client services associate managing drop-offs, pickups, and VIP submissions for collectible grading and authentication services.
Role type
Client Services Associate (Concierge)
Builds
Customer experience for collectible submissions and order fulfillment
Domain
Collectibles, Grading, Authentication, Hospitality
Deliverable
client delivery
Required skills
Customer care, conflict resolution, policy adherence, order management, communication, problem solving, computer proficiency (Navision, Zendesk, Slack, Google Docs), physical handling of items up to 40 lbs
Preferred skills
Associate's degree, 4+ years in customer care/hospitality, valid driver's license, valid passport
Technologies
Navision, Grading System Manifesting/Order Processing, Zendesk, Ring Central, Slack, Google Docs
Responsibilities
Schedule and manage customer drop-offs and pickups, assist VIP submitters, resolve order and payment issues, coordinate with logistics and security, represent the company at trade shows, maintain visitor areas
Seniority
Individual Contributor, Entry to Mid-level
