Customer Advocate Vending Machine
Core
Customer-facing associate managing vehicle pickup at Carvana's automated 'Vending Machine' locations, handling paperwork, addressing minor technical issues, and ensuring a safe, memorable customer experience.
Role type
Customer Advocate (Automotive Retail)
Builds
Carvana's automated vehicle pickup experience
Domain
Used automotive retail
Deliverable
client delivery
Required skills
customer service, vehicle handling, paperwork processing, basic technical troubleshooting, safe driving, physical labor (lifting 50lbs, loading/unloading), notary certification, DMV/title system access
Responsibilities
Create a memorable pickup experience for customers, complete customer paperwork and update tracking systems, address customer questions and minor vending machine technical issues, drive safely and maintain a clean driving record, perform physically demanding tasks like detailing and loading vehicles