Staff Technical Program Manager, PSA Ops
Core
Lead strategic, cross-functional programs to scale PSA's core software (PSA Ops) powering grading operations for collectibles, aligning engineering, product, and operations to handle massive volume and complexity.
Role type
Staff Technical Program Manager (Software Operations)
Builds
PSA Ops software platform and developer operations environment
Domain
Collectibles authentication & grading / Software Operations
Deliverable
production ML models | product features | infrastructure
Required skills
Technical program management, Agile/Scrum, stakeholder management, process design, automation, strategic roadmap prioritization, dependency coordination, AI tool leverage
Preferred skills
Hardware/logistics/manufacturing domain experience
Technologies
Jira, Claude Cowork, Glean
Responsibilities
Shape and prioritize product plans with cross-functional teams, manage mission-critical initiatives, communicate project milestones to stakeholders, design processes for team autonomy and standardization, solve problems via automation, support developer operations environment, advocate for customer needs
Seniority
Staff, hands-on IC with strategic leadership
