MANAGER, GLOBAL SERVICE DELIVERY
Core
Lead a team delivering efficient, compliant, and customer-focused Procure-to-Pay operational support across global procurement, including tail spend, PO operations, supplier onboarding, and invoice resolution.
Role type
Manager, Global Service Delivery (Procurement Operations)
Builds
Procure-to-Pay operational support services for global procurement teams
Domain
Procurement / Supply Chain Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, P2P operations expertise, Audit and compliance mindset, AI strategic thinking, Analytical skills, Stakeholder management
Preferred skills
SAP or Ariba system experience, Process improvement experience, Change management experience
Technologies
SAP, Ariba
Responsibilities
Lead, coach, and develop a team responsible for Procure-to-Pay operational support; Manage workload prioritization, team performance, service delivery standards, and operational escalations; Ensure operations comply with procurement policies, approval workflows, internal controls, and audit requirements; Establish and manage operational KPIs, dashboards, and reporting for service performance; Bring an AI strategic mindset to identify practical opportunities for automation and digital tools.
Seniority
Manager, hands-on IC with team leadership
