Last Mile Operations Lead
Core
Coordinate with site leadership to support all home delivery services and handle day-to-day operations for a logistics network.
Role type
Senior IC Last Mile Operations Lead
Builds
Home delivery services and transportation solutions across North America
Domain
Logistics and Transportation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cycle counting, warehouse inventory management, team leadership, operational metrics analysis, route restructuring, dispatch management, training material handlers and contract carriers
Preferred skills
Bachelor's degree or equivalent military experience, analytical ability, math skills
Technologies
Microsoft Office
Responsibilities
Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily; Leverage operational metrics to identify improvement areas and create actionable plans; Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity; Manage the dispatch of contract carriers and resolve issues throughout the day; Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies; Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations
Seniority
Senior, hands-on IC
