Director, Rooms
Core
Strategic leadership and operational excellence of the Rooms Division (Front Office, Housekeeping, Guest Services, Reservations, Concierge) to deliver a luxury guest experience and drive financial performance.
Role type
Director of Rooms (Senior Leadership)
Builds
Luxury hotel guest experiences, revenue, and operational standards for 1 Hotels properties.
Domain
Luxury Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, budgeting and forecasting, revenue optimization, team development, crisis management, sustainability integration, cross-functional collaboration, data analysis, operational planning
Preferred skills
University degree in Hotel Management or Hospitality, experience in Department Head or Division Head roles, passion for luxury hospitality and sustainable operations
Technologies
N/A
Responsibilities
Lead and oversee all Rooms Division departments ensuring consistent luxury service delivery; Act as an ambassador for the hotel engaging with guests and VIPs; Drive financial performance through budgeting, forecasting, and revenue management strategies; Oversee guest recovery processes and implement service excellence initiatives; Manage talent planning, recruitment, training, and succession planning; Lead compliance with brand standards, quality audits, and luxury ratings; Champion sustainability initiatives and health/safety protocols within the division.
Seniority
Director, Strategic Leadership & Operations